Privacy Policy

1. Who We Are

Rapid Wrench Auto Care ("Company," "we," "us," or "our") is a mobile automotive repair and maintenance service operating in the Greater Los Angeles Area. We can be reached at:

• Phone: 310-565-0551
• Online: Contact Form
• Service Area: Greater Los Angeles Area, California

2. Information We Collect

We collect information you provide directly to us when you:

• Submit our online service request (intake) form
• Contact us by phone or email
• Interact with our website

Personal information collected may include:

• Full name
• Phone number
• Email address
• Vehicle Identification Number (VIN)
• Requested service type

Automatically collected information may include browser type, operating system, referring URLs, IP address, and pages viewed. This is collected through cookies and similar technologies. See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm service appointments
• Contact you regarding your service request
• Verify your vehicle information via the NHTSA public database
• Send service reminders or follow-up communications (with your consent)
• Improve our website and services
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. We process your data on the following bases:

• Contract performance: To provide the automotive services you request
• Legitimate interests: To communicate with you about your appointment and improve our services
• Consent: For any optional marketing communications

5. Third-Party Services

We use the following third-party services that may handle your information:

• Formspree (formspree.io): Processes form submissions from our website. When you submit our intake form, your data is transmitted to Formspree's servers and then forwarded to us. Please review Formspree's Privacy Policy for details.
• NHTSA vPIC API: We query the National Highway Traffic Safety Administration's public Vehicle Information and Product Information Catalog API to decode and verify your VIN. Your VIN is transmitted to this public government API solely for verification purposes.
• Google Fonts: We use Google Fonts to display typography on our website. Google may collect limited data when fonts are loaded. See Google's Privacy Policy.

6. Cookies

Our website uses cookies to enhance your browsing experience. A cookie consent notice is displayed on your first visit. You may accept or decline cookies at that time. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Service request information is typically retained for up to three (3) years for warranty, service history, and legal compliance purposes. You may request deletion of your data at any time (see Section 9).

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your personal information
• Right to Opt-Out: Opt out of any marketing communications
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights

To exercise any of these rights, please use our contact form or call 310-565-0551. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: 310-565-0551
• Online: Contact Form
• Service Area: Greater Los Angeles Area, California